Complaints & Feedback

At Amaze ConnectCare, we care about your experience.

We take all feedback seriously – whether it is a compliment, a suggestion, or a complaint.


If something is not right, we want to know so we can make it better. You can tell us if you are unhappy about:

  • The supports you received
  • A support worker
  • Anything to do with our organisation

You have the right to make a complaint – and it is okay to speak up.

How You Can Give Feedback or Make a Complaint
  • Speak with your support worker or our Complaints Manager
  • Call or email us directly
  • Fill in one of the forms below
  • Talk to someone you trust (like a family member or advocate)
  • Make a complaint directly to the NDIS Commission

NDIS Commission Contact:

What Happens After You Submit a Complaint?
  • Our Complaints Manager will listen and take notes
  • We will make a plan to fix the problem
  • We will stay in touch with you (unless it’s anonymous)
  • If needed, we will involve police or the NDIS to keep everyone safe

Easy Read Guide (Download)

Download the Easy Read – Complaints and Feedback Guide

Choose a Form to Submit Your Complaint or Feedback

Prefer to Submit Online?

Submit a Complaint or Feedback with or without your name. 

Prefer to Complete a Form Offline?

Option 1: Submit a Complaint or Feedback with your name

Option 2: Submit an anonymous Complaint or Feedback

Please Note: We will take your complaint seriously even if you do not tell us who you are. But if it is anonymous, we will not be able to contact you about what happens next.

Your Information Is Safe

Everything you tell us is private.
We will only share your information if:

  • You give us permission, or
  • Someone is at serious risk and we must notify the police or NDIS.

Need Help to Make a Complaint?

Ask a friend, family member, or advocate to help you.
If you need an independent advocate, we can help connect you with one.

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