Your Personal Information
At Amaze ConnectCare, we are committed to protecting your personal and sensitive information in line with the Privacy Act 1988 (Cth), Australian Privacy Principles, and the NDIS Practice Standards.
What Information We Collect
We may collect personal and sensitive information such as:
- Name, date of birth, contact details
- Medical or disability-related information
- Emergency contacts or family details
- Cultural background, communication preferences
- Health and service-related records
Why We Collect This Information
We collect this information to:
- Provide safe, tailored, and high-quality supports
- Understand your needs and goals
- Communicate effectively and respectfully
- Comply with our legal and duty of care obligations
How We Use and Store Your Information
We store your information securely, using protected systems and privacy-compliant processes.
Your information is only accessed by authorised personnel and is used only for the purposes you have consented to.
We may disclose information to third parties (e.g. allied health professionals, plan managers, government bodies) only with your written consent, or when required by law (e.g. public health orders, legal investigations).
Your Rights
You have the right to:
- Access your personal information
- Request updates or corrections
- Withdraw consent at any time
- Lodge a complaint if you believe your privacy has been breached
We will always support you in exercising these rights and can provide information in your preferred language or format.
Complaints and Enquiries
If you have questions or concerns about your privacy or how your information is handled, please contact us:
Email: info@amazecc.com.au
Phone: 0422 382 222
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission if needed.